Gate Management Overview

Best-Practice Approach to Event Gate Management (Scanning & Banning)

Effective gate management is critical to event security, attendee flow, and overall experience. A structured scanning and banning process helps ensure that only valid ticket holders gain access, while minimizing delays and disputes at entry points.

Team Structure at the Gate

A recommended best practice is to assign at least two people per gate. This can be more depending on the size of the venue and the number of patron expected. These are the two minimal roles:

1. Gate Scanner – Primarily responsible for scanning tickets and validating entries.
2. Gate Lead / Technical Support – Oversees the process, resolves issues, and can also perform scanning when needed.

This dual-role setup ensures continuity if issues arise and provides immediate escalation support.

Ticket Verification Process

Gate teams should be equipped to verify both:

1. Physical tickets produced for the event, and
2. Digital tickets issued from the event platform.

Using the official SpurrOpen Seller mobile scanning app, each ticket is scanned to confirm:

• Authenticity
• Validity (not expired, duplicated, or already used)
• Correct event and access level

Only tickets confirmed as valid should proceed to the next step.

Verification vs Access

A key best practice is clear separation of responsibilities:

1. Scanning & banning: Handled by the gate team using the mobile app.
2. Physical access control (allowing entry into the venue): Handled by the event organizer’s security team.

Once a ticket is successfully scanned and verified, the attendee is directed to security for physical entry. This separation reduces conflict, improves accountability, and keeps the process orderly.